FAQ
Frequently Asked Questions (FAQs)
How are my fresh truffles shipped?
We ship all orders via DHL Express Next Day Service (Monday to Thursday) from our depot in Bulgaria.
- Orders placed after 3 PM (EST) on Thursday will be shipped the following Monday.
- Sunday orders received after 9 AM (EST) will be shipped on Tuesday.
To ensure freshness, we ship truffles only with Priority Shipping.
Where are the truffles harvested?
- 90% of our truffles are harvested in Bulgaria (Eastern Europe).
- Black Winter Truffles (Tuber Melanosporum) are sourced from Croatia, Greece, Italy, or Spain.
What should I do after receiving my truffles?
Truffles are best enjoyed as fresh as possible to experience their full aroma and earthy flavor.
- Consume them within two to three days after delivery for the best taste and quality.
How can I store my truffles for a longer time?
Proper storage is crucial to maintaining truffle quality:
- Store your truffles at a temperature between 2–4°C in a refrigerator.
- Avoid moisture: Wrap the truffles in clean tissue paper or place them in a breathable container.
- Change the tissue paper daily to prevent moisture build-up.
- Do not freeze your truffles: Freezing causes moisture accumulation and diminishes aroma.
- Store truffles separately from other foods like rice or salt, which can absorb their aroma (unless you want to flavor these items).
What types of truffles do you sell?
We offer a wide selection of fresh truffles, including:
- Black Winter Truffles (Tuber Melanosporum)
- Burgundy Truffles (Tuber Uncinatum)
- White Spring Truffles (Tuber Borchii)
- White Alba Truffles (Tuber Magnatum) – prized for their intense aroma and rich flavor.
- Black Winter Truffles (Tuber Brumale) – a robust and earthy delicacy.
Seasonal availability may vary. Check our website for current stock.
I’m unsatisfied with my truffle order. Can I get a refund?
Truffles are a natural product, so variations in texture, flavor, and aroma are normal. All truffle sales are final and non-refundable.
However, if your order is returned to us, we will issue a refund.
Can I specify a delivery date for my order?
Yes, you can request a specific delivery date during checkout. However, we recommend contacting us directly to confirm availability and ensure timely delivery.
What happens if I miss the delivery?
If you're not available to receive the package, DHL may attempt a second delivery or leave a notice with instructions on how to collect your order or reschedule the delivery. Ensure someone is available, as truffles are perishable.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. Use this number to monitor your shipment through the DHL tracking system.
Can I place a large order for a special event?
Absolutely! For large orders or special event inquiries, please contact us directly at info@fresh-truffles.com. We’ll assist with availability, pricing, and delivery schedules.
Do you offer discounts for bulk orders?
Yes, we provide discounts for bulk purchases. Contact us at info@fresh-truffles.com to discuss your requirements and pricing options.
Are your truffles sustainably harvested?
Yes, we work closely with local truffle hunters who use sustainable harvesting practices to protect the natural environment and ensure the longevity of truffle ecosystems.
Do you offer gift packaging?
Yes, we offer gift packaging for truffles. Let us know during checkout, and we’ll ensure your order is beautifully packaged for gifting.
How do I know my truffles are fresh?
Our truffles are harvested to order and shipped immediately. Each truffle is carefully inspected before shipment to ensure top quality and freshness.
Do you ship internationally?
Yes, we ship truffles worldwide via DHL Express. Delivery times and customs clearance depend on the destination country.
How does Fresh Truffles handle holiday shipping?
Orders placed during a holiday may experience delays due to increased parcel volume. Please note that DHL shipping times may also be affected during the holiday season.