Answer : We ship all orders via Express courier DHL - Next day service (shipped out from Monday to Thursday) from our depo in Bulgaria 

 

If you place an order after 3pm (EST) on Thursday, your order will be shipped out next Monday. Sunday orders received after 9am (EST), will ship out on Tuesday. 

 

To ensure freshness we ship this product only with Priority Shipping.

 

 

Answer : Our truffles are 90% harvested in Bulgaria ( Eastern Europe) Only Black Winter Truffles ( Tuber Melanosporum) are harvested in Croatia, Greece, Italy or Spain. 

 

 

Answer: Truffles are best enjoyed as fresh as possible, so you can fully experience the full deep aromas and earthy flavors. Don’t wait more than two to three days to enjoy after you receive your truffles

 

 

Answer:  When it comes to storage, avoid moisture at all costs. Place the prized Truffles in clean tissue paper or a breathable container at room temperature in a dark space. Change the tissue paper daily to avoid the build-up of moisture and to retain aroma. Do not freeze your truffle: it will accumulate moisture and lose its aroma. We also recommend that you store your truffle on its own. Products like rice or salt will absorb the aroma, so especially avoid them (unless you intend to flavor the rice or salt!).

 

 

Answer:  Truffles are a natural product, and there can be some variation in the texture, flavor, and aroma of each truffle. All truffle sales are final and non-refundable.

 

Answer:  Orders placed during a holiday may be delayed. Please remark that due to volume of parcels during the holidays season there could be delay from the DHL courier