Terms and conditions

 

 

Returns Policy

If you’re not fully satisfied with a product, you can return it within 12 hours of receipt. Items must be in saleable condition and in their original packaging. Refunds will be credited to your original method of payment.

Returns Address

United Kingdom
Fresh-Truffles.com
IGB Trading Limited
Third Floor
207 Regent Street
London, W1B 3HH, United Kingdom

Bulgaria
Fresh-Truffles.com
IGB Trading Limited
21 Vek, N11 Office 3
Sofia, 1172, Bulgaria

Email: info@fresh-truffles.com

Return Costs

Customers are responsible for return shipping costs. For convenience, we provide return addresses in both the United Kingdom and Bulgaria (Europe).

Refund Policy

  • Refunds are processed once returned items are verified to be in acceptable condition.
  • Compensation fees may apply for deteriorated or used items.
  • Refunds are issued within 24 hours of receiving the returned goods.

Payment Policy

  • Payments are processed upon dispatch of your order.
  • Accepted methods: Credit/Debit cards (via secure SSL encryption).
  • Minimum order value: €10.00.
  • Delivery charges: €25 per order, clearly stated at checkout.

Important Notes:

  • Prices exclude taxes and additional duties.
  • Goods remain the property of Fresh-Truffles.com until full payment is received.

Order Fulfillment

  • Orders are accepted and shipped based on available stock.
  • Delivery is via DHL Courier for fast and secure service.
  • Product colors displayed online may vary slightly due to screen settings.

Data Protection Policy

Your privacy is a priority. Personal data is used solely to process your order and is never shared with third parties except for delivery purposes.

  • Once your order is fulfilled, your data is securely stored for tax and legal compliance.
  • You may revoke consent for marketing emails or newsletters at any time.

Jurisdiction

This agreement is governed by United Kingdom law, applicable even for international orders. Fresh-Truffles.com reserves the right to update these terms, and the latest version will apply to your order.

Contact Information

United Kingdom
Fresh-Truffles.com
IGB Trading Limited
Third Floor
207 Regent Street
London, W1B 3HH, United Kingdom

Bulgaria
Fresh-Truffles.com
IGB Trading Limited
21 Vek, N11 Office 3
Sofia, 1172, Bulgaria

Email: info@fresh-truffles.com