If you are anything less than delighted with an product(non  for any reason, you can send it back to us within 12 hours of receipt. The goods must be returned in saleable condition and in their original packaging. Refunds will be credited to your original method of payment.

Returns address:

Fresh-Truffles.com
IGB Trading Limited.
Third Floor
207 Regent Street
London, W1B 3HH, United Kingdom

Email: info@fresh-truffles.com

Returns Cost

We kindly ask you to bear the costs of all returned goods yourself. We offer you addresses for returns in United Kingdom  and Bulgaria (Europe)
 

Refunds

In the case of an effective withdrawal, the mutually received benefits and any utilisations (eg. interests) have to be surrendered. In case you can't give us the received benefits back or only in deteriorated condition or in part, you are obliged to pay a compensation. For the deterioration and derived benefits, you must pay compensation only if the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. The term "examination of the characteristics and operation" means the testing and evaluation of the current item, as it is possible in a store. Transportable items are to be returned at our risk and cost. Not parcel things are picked up. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods, for us upon receipt.

Payment

Payment for goods is due when they leave our premises and the relevant amount will be deducted from your credit/debit card account. Fresh Truffles reserves the right to exclude certain payment methods. Payment by cheque or by sending cash is not possible. Fresh Truffles is not liable for any lost cheques or cash.

If you pay by credit card, the payment will be triggered one day after dispatch. The minimum order value is EUR 10.00.

The prices displayed in our shop exclude Tax. Delivery costs are calculated on top. There are no additional duties.

In addition to the prices we charge for deliveries 25 EUR per order. The shipping costs are clearly stated on the product pages, in the shopping cart system and on the order page. For more information visit the shipping information page.

The prices are valid at the time of order. The validity of our limited offers are displayed in the shop, near the offer.

Additional information to payment methods you can find here.

Until full payment of all outstanding claims the goods stay in ownership of Fresh-Truffles.com

Any propagation or publication of voucher codes or promotion codes/links is strictly prohibited.

We have the right to assign any claims.

Entering into contract

Fresh-Truffles.com  will accept your offer to enter into contract by sending out the ordered goods to you. However, offers will only be accepted if there are no errors in the descriptions of the goods or their prices as shown on this website.

In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract. Reasons for this could be that goods are not deliverable through the post and parcel services; that goods have been returned in the past; or that articles have been returned far too often.
 

 Returns Policy

The specified external links lead to the contents of alien vendors. These respective vendors are responsible for their own contents. Links will be removed immediately from our site should these vendors transgress the law.  runs an online database, which enables stock information to be current. Therefore, goods ordered are generally in stock and immediately ready for shipment. In the rare case that goods are not deliverable, Fresh-Truffles.com reserves the right to accept an offer in part. Delivery costs will be calculated on the order value and charged only once. As the actual product colours you see depend on your computer monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product on order.

If you pay by prepaid purchase, the order contract is closed with the e-mail order confirmation.

It is possible to complete the purchase contract in English language.

Warranty claims are limited to a period of 24 Hours.

Our delivery times are stated in the shipping information. If there are any delays you will be informed about them immediately.

Data protection policy

Fresh-Truffles.com is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is necessary to providing a service to you e.g. the delivery of a product to you. Your information is used solely for the purpose of carrying out and processing your order and fulfilling our contract to you. Our delivery partner is  DHL (and the relevant postal services in countries outside of United Kingdom). These service providers receive your information and use it to deliver your order to you, no more.

Once your order has been fulfilled, your data is stored for tax/legal reasons, however access to this data is barred. This data is, therefore, not available to be utilised or shared with any third parties. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party.

If you have not consented for you data to be used again e.g. for the reception of newsletters, then the remaining data will be deleted. In this case you can view, change and delete the relevant data on our website. Your consent to use your data can be revoked at any time.
For the following activity to be carried out, we require your personal information as well as your consent to store your data:
- The sending of newsletters with current offers.

Should you at a later time decide that you would no longer wish to receive these newsletters, you may revoke your consent by sending a message to us or by "opting out" from the mailing list on our website.

As a Fresh-Truffles.com customer you have the opportunity to refer other people to our shop via e-mail. Your e-mail address is only used to send the invitation and for no other purpose. The referred person is notified by whom he/she was signed (first name, last name).

Please note that you must only refer people you know personally.
Right to information

According to the  Protection Act you have the right of information about your stored data, and the right to correct, block or delete such data.

Post:
Fresh-Truffles.com

IGB Trading Limited.
Third Floor
207 Regent Street
London, W1B 3HH, United Kingdom


Email: info@fresh-truffles.com

Repetition of consent forms

The following consent you have expressly granted, and we have recorded your consent. Under the Telecommunications Act, we are obliged to inform you about the content of the consent at any time and to keep it ready for retrieval. You may withdraw your consent at any time and revoke it with effect for the future.

Permission to e-mail advertisements

Yes, I want to receive to Fresh-Truffles newsletter in the future! (Unsubscribe at any time possible)

Security Policy

In order to process your order, we need your name, e-mail address, delivery address, credit/debit card number, expiry date, security number for credit cards (last 3 digits on the back of the card, where signature is) and online PIN for debit cards (as supplied to you by your bank). This information remains strictly confidential. Credit card numbers are not stored by us. Debit card PIN numbers are not seen by us and are processed by PayPal

We search the files of credit reference agencies who record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We check all details with fraud prevention agencies and if anyone gives us false or inaccurate information, which causes us to suspect fraud, we record it. We, and other organisations, use such records to make credit decisions and various kinds of insurance proposals and claims for you, members of your household and those with whom you are financially linked. This is done to prove identity for money laundering and fraud prevention. We may also use your information, including shopping habits, to open and run your credit account, including payment recovery, debtor tracing and for our marketing purposes. We may contact you for marketing purposes by mail, telephone, e-mail.

Fresh-Truffles.com  uses the latest encryption standard SSL (Secure Socket Layer) technology to make sure orders and personal data can only be read by our computers and staff.